RIGHT OF WITHDRAWAL

​DEAR CUSTOMER, IF YOU WISH TO EXERCISE YOUR RIGHT OF WITHDRAWAL, REMEMBER THAT:
  • YOU WILL HAVE A PERIOD OF FOURTEEN CALENDAR DAYS FROM THE MOMENT YOU RECEIVE YOUR ORDER.
• WE ACCEPT RETURNS OF ITEMS IN THEIR ORIGINAL CONDITION AND WITH THEIR ORIGINAL PACKAGING. WE CAN NOT MAKE CHANGES OR REFUNDS FOR USED ITEMS OR WITH DAMAGED PACKAGING.
• YOU MUST REQUEST THE RETURN THROUGH OUR EMAIL ADDRESS: ANDANTE@ANDANTEORGANOS.COM, INDICATING IF YOU SEND THE ARTICLE BY YOUR OWN MEANS OR IF YOU PREFER TO USE OUR MESSAGING SERVICE, IN THE LATTER CASE IT IS VERY IMPORTANT THAT YOU PROVIDE US WITH AN EMAIL ADDRESS THAT YOU FREQUENTLY CHECK AND A PHONE NUMBER THAT THE AGENCY CAN CALL TO ARRANGE COLLECTION. IN ANY CASE YOU MUST ASSUME THE shipping costs OF THIS RETURN.
• ONCE WE RECEIVE YOUR REFUND REQUEST, WE WILL SEND YOU AN E-MAIL WITH INSTRUCTIONS TO MAKE THE RETURN SHIPMENT ACCORDING TO THE MODALITY CHOSEN.
• PACK THE ITEMS TO BE RETURNED AS THEY WERE RECEIVED SO THAT THERE IS NO DAMAGE TO THE JOURNEY. 
• REFUNDS ARE PROCESSED WITHIN A MAXIMUM OF FOURTEEN CALENDAR DAYS AFTER RECEIVING THE ITEM AND VERIFIED ITS STATUS.